How do I start a subscription?

You can choose from one of our subscriptions here. There is a handy infographic showing how the process works but we are always here to help if needed, just drop us an email at customers@tightsclub.co.uk

Can I have more than one product on my subscription?

Yes, you can add more than one subscription to your basket just like you would in a normal online store. You can also choose how many pairs of tights you would like to receive each month by selecting your quantity on the subscription product page.

I don’t need new tights every month, can I pick a different schedule?

Yes! You can choose to receive your tights every month, every second month or every third month. You can also change the frequency if your original choice is no longer working for you.

What countries do you ship to?

For now we only ship to the United Kingdom.

When will I get my tights?

Delivery is 3 – 5 days from the date of order. You will then receive your tights at the same time each month you are due to receive them.
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When will I be charged?

You will be charged on the same day you signed up in each month you receive tights.

Can I change my subscription once I've signed up?

You can make most changes such as changing size, colour or the number of items you receive each month as well as pausing your subscription or changing your delivery schedule through your online account here. Note that to pause you need to hit the ‘Suspend’ button. 

You can always drop us a line at customers@tightsclub.co.uk if there is anything you need help with or if you’d just like us to make the change. 

If you want to receive an entirely different product you can either cancel your current subscription and re-subscribe to the new product or email us and we can make that change for you.

I’ve run out of tights, can I get my next subscription early?

Yes, just hit the ‘renew now’ button in your account. This will being forward your next subscription date. You will then go back to your normal schedule (this means that the time between when you receive your early tights and the next time you receive your tights will be a little longer than usual).

Going away or don't wear tights during the summer?

You can pause your subscription any time through your online account here (hit ‘Suspend’). Or if you’d rather you can send us an email and we can do it for you.

How do I update my billing/shipping information?

It’s very easy, just log into your account here.

How do I cancel my subscription?

We will be sad to see you go, but you can unsubscribe simply by logging into your account and hitting the cancel button or by dropping us an email at customers@tightsclub.co.uk.

I don’t know which colour will suit me, can I have a sample?

Unfortunately, we can’t send you sample colours but if for any reason you are unhappy with any of our products just let us know and we will send you a replacement free of charge or give you a full refund.

I'm not happy with the tights, can I get a refund?

If you’re not happy with the products or the service then drop us an email to customers@tightsclub.co.uk and we will be happy to arrange a refund for you or a replacement pair if you’d prefer.

Is my information secure?

We process all payments through Stripe. Our site will never hold your payment information and all information is passed through industry standard SSL encryption.

What payment methods do you accept?

We can process all major cards.

Do you have a recycling scheme?

Yes! All the details of our recycling scheme can be found here. You can also recycle clean tights at local textile banks

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